FAQs

1. Will I get an invoice for my order?

Answer:
Whenever we deliver your product, the invoice is sent along with it. You will also receive a soft copy for the same. In case you haven’t received it, send us an email at care@avprime.in, & we shall share the invoice with you again.

2. What are the payment modes available for refurbished mobiles at AV Prime?

Answer:
You can pay with debit/credit cards of Visa & MasterCard. Other digital modes include Net Banking, RuPay, Freecharge, and MobiKwik.

3. Will I get a warranty card with the product?

Answer:
We do send a warranty card. However, you will have to register for a warranty within 15 days of purchasing on our website. The customer should write an email to care@avprime.in with the service details and the invoice

4. Is there a delivery charge?

Answer:
No, we do not charge any delivery fee for refurbished laptops. It’s absolutely free.

5. How will I know if my order has been confirmed?

Answer:
You will receive a confirmation email once the order is successfully placed. Once your order is dispatched, you’ll receive an email/SMS with your tracking ID to track your order.

6. How will my order be delivered?

Answer:
All orders are shipped by sellers through trusted courier services that deliver the packages to your doorstep.